A Dose Of Tough Love For You Salon/Spa Owners
If you are like so many of my clients you are frustrated with people who just don’t get it, don’t do what you tell them to do and don’t make the changes you incorporate. You feel it is hopeless and you are ready to stop trying because no matter how hard you work on the business they just don’t get it.
Well you aren’t alone. This is how every conversation starts off when we (my colleagues and I) work with you. Now you aren’t going to like what I have to say but I may as well say it, somebody has to! The problem isn’t your people, the problem is you.
Your management, your follow through, your focus, your lack of boundaries and your lack of leadership. There it is. Like it or not it is the cold hard truth. Your business is a mirror image of your issues. And, if you choose to look at it and make the changes you need to, your business will be all you desire. But until the inventory into your leadership and management skills take place you will run around enforcing rules to have nobody follow them.
So the burning question is, how do you do it? Write this down; get proactive and take the reins of your business by doing the tuff stuff nobody wants or likes to do. Know your numbers and what the business needs to make to be profitable implement policies and procedures that you know will bring the clients in and bring them back. Develop the backbone to monitor the policies and procedures and do what is necessary to those who don’t follow through. Learn to communicate effectively and manage with deliberate leadership by practicing what you preach and you have a recipe for success. And for goodness sake, take the advice and direction of your coaches and consultants, that’s what we are here to do, help you and your business be the very best you can.

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